Refund & Returns Policy

Business: Atlas & Thread (ABN 75 454 303 857)

Effective date: 3 June 2026

Contact: hello@atlasandthread.com

At Atlas & Thread, we take great care in curating and presenting each piece in our collections. We want you to love what you receive. Please read this policy carefully before purchasing.

Our commitment under Australian Consumer Law

Your rights under the Australian Consumer Law (ACL) are not limited by this policy. If a product is faulty, damaged, or not as described, you are entitled to a remedy regardless of our standard returns conditions.

Specifically, you are entitled to a refund, repair, or replacement if an item:

•       is faulty or develops a fault within a reasonable time

•       is not of acceptable quality

•       does not match its description on our website

•       is unfit for a purpose we were made aware of

Change of mind returns

Because Atlas & Thread operates a curated drop model with limited quantities, we are unable to accept returns for change of mind. We encourage you to read all product descriptions, dimensions, and care instructions carefully before purchasing.

We recommend reaching out to hello@atlasandthread.com before purchasing if you have any questions about a product.

Damaged or faulty items

If your item arrives damaged or is faulty, please contact us within 7 days of receiving your order at hello@atlasandthread.com with:

•       Your order number

•       A brief description of the issue

•       Clear photos of the item and any packaging

We will assess your claim and respond within 3 business days with a resolution. Depending on the circumstances, we may offer a replacement, store credit, or full refund including original shipping.

Incorrect items

If you receive an item that is different from what you ordered, please contact us within 7 days and we will arrange for the correct item to be sent at no additional cost to you, or issue a full refund if the item is no longer available.

Return shipping

Where a return is authorised due to a fault or our error, Atlas & Thread will cover the cost of return postage. We will provide a prepaid label or reimburse reasonable postage costs upon receipt.

For any other agreed returns, the buyer is responsible for return shipping costs. We recommend using tracked postage as we cannot be responsible for items lost in transit.

Refund processing

Approved refunds are processed within 5–7 business days of us receiving the returned item. Refunds are issued to your original payment method. Please allow additional time for your bank or payment provider to process the credit.

Contact us

For any questions about this policy, please email hello@atlasandthread.com. We are a small business and aim to respond to all enquiries within 2 business days.