Shipping Policy

Business: Atlas & Thread (ABN 75 454 303 857)

Effective date: 3 June 2026

Contact: hello@atlasandthread.com

We want your Atlas & Thread order to arrive safely and in a timely manner. Please read our shipping policy carefully.

Processing time

Orders are typically processed and dispatched within 3–5 business days of the drop closing. During high-demand drop periods, processing may take up to 7 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Business days are Monday to Friday, excluding Australian public holidays.

Domestic shipping (Australia)

•       All domestic orders are shipped via Australia Post prepaid satchels with tracking included

•       Standard tracked satchel: estimated 3–7 business days after dispatch

•       Express Post satchel: estimated 1–3 business days after dispatch (where available)

Your Australia Post satchel tracking number will be provided via email once your order has been dispatched. You can track your parcel in real time at auspost.com.au or via the Australia Post app.

Shipping rates are calculated at checkout based on your location and order size. Free shipping thresholds may apply to qualifying orders as advertised at the time of purchase.

International shipping

We currently ship to selected international destinations. International shipping times vary by destination and are typically 10–21 business days after dispatch. International orders may be subject to customs duties, taxes, and import fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Atlas & Thread is not responsible for delays caused by customs processing.

Tracking your order

All domestic orders are dispatched via Australia Post tracked satchel. Your satchel number will be provided via email once your order has been lodged with Australia Post — please allow up to 24 hours for tracking to activate after you receive your dispatch notification. If you have not received a tracking email within 7 business days of placing your order, please contact us at hello@atlasandthread.com.

Packaging

We take care to package all items securely to minimise the risk of damage in transit. We use minimal, considered packaging that reflects our commitment to thoughtful making.

Lost or damaged in transit

If your order arrives damaged, please contact us within 7 days of delivery at hello@atlasandthread.com with your order number, a description of the damage, and clear photos of the item and packaging. We will assess the situation and work with you to reach a resolution, which may include a replacement or refund.

If your tracked order shows as delivered but has not arrived, please allow 2 additional business days as Australia Post tracking can occasionally update ahead of physical delivery. If it still has not arrived, contact us at hello@atlasandthread.com and we will lodge a formal investigation with Australia Post on your behalf. We will keep you updated throughout that process and work towards a resolution.

Please note that while we take every care in dispatch and packaging, once an order has been handed to Australia Post, the item is in their care. Australia Post applies its own compensation terms to items lost or damaged in transit. Standard Australia Post satchels include up to $100 compensation cover subject to their terms and conditions. Atlas & Thread is not liable for delays, loss, or damage caused by Australia Post after the item has been lodged with them; however, we will always act as your advocate in any claim process.

Nothing in this section limits your rights under the Australian Consumer Law.

Atlas & Thread is not responsible for packages lost or stolen after confirmed delivery to the address provided at checkout.

Incorrect shipping address

Please ensure your shipping address is correct at the time of ordering. Atlas & Thread cannot be held responsible for orders delivered to an incorrect address provided at checkout. If you notice an error immediately after ordering, contact us as soon as possible — we will do our best to update the address before dispatch, but cannot guarantee changes can be made.

Contact

For any shipping enquiries, contact us at hello@atlasandthread.com. We aim to respond within 2 business days.